Finnair Business Services OÜ in Tartu, Estonia

Ambitious service unit operating for Finnair Group

Finnair Business Services (FBS) is an Estonian company located in Tartu, Estonia. Tartu as a city is a small yet buzzling center of university students and a hub for innovation and science.

FBS is fully owned by and belongs to Finnair Group, the flagship airline of Finland with extensive international operational network and recognized and awarded high-quality service. We work for the whole Finnair Group in wide areas covering business operations support, finance and digital teams of excellence.

We have currently around 200 employees and offer various career paths and positions on different levels enabling our employees to contribute and to grow professionally.

Finnair Business Services is on a mission to be a great service provider and a great place to work. Our team of talents has high ambition level to constantly improve and Tartu as location gives us beautiful surroundings. We are happy to welcome you to join!

        - Riitta Lankinen, Head of FBS

Our services
  • Financial accounting

  • Business control support

  • Systems development

  • Travel retail management

  • Customer service support

  • Capacity maintenance

  • Business analytics

  • Sourcing and procurement

  • Robotic process automation

  • Digital content creation

  • Engineering services

  • People and culture

  • Quality Assurance

We are continuously searching for new digital, innovative solutions to simplify the processes and to add value to them. Co-operation between our digital development team, all other FBS teams and units outside FBS is active and rewarding. We drive lean methodology in analyzing the opportunities constantly, and agile approach for bringing them to production efficiently. FBS has an RPA/Process automation team working for the whole Finnair Group.

Work is not the only thing we like to keep interesting -  we also put stock in company events and building our internal community. Whether it is something as simple as a movie night or doing sports together or as extravagant as a glamorous night out, having fun and new experiences together is also a part of the journey in FBS.


Our values define who we are. They reflect in our way of working, in our attitude and in our objectives. Sharing the same values within Finnair Group and with our employees gives us the same perspective and purpose; it provides us a solid base to build prosperous relationships and succeed together.

Working together

We understand that for us to succeed, we need everyone's input. We trust each other. Working together means reaching towards common goals and collaborating cross-functionally and externally with our partners. We understand the implications of our actions to other teams and we share to care for each other.


We have the courage to look to the future with an open mind. Courage is inspiration, creativity, Finnish sisu-mentality, and the ability to step up and give feedback.

Commitment to care​

We care about our customers and each other. We take responsibility and act responsibly. We are there for our customers by delivering the expected customer experience with high quality. We work together as one Finnair team, respecting and appreciating one another.


Simplicity is all about how we work together at Finnair. It refers to our processes, openness, transparency, clarity, efficiency, professionalism, low hierarchy, and agility.