Employee stories

Daniel Suurmäe, Business Services Expert

I joined the FBS team in 2024. I knew FBS was where I wanted to be as soon as I arrived for the interview. I started as a Specialist in the Loyalty sub-team and half a year later moved on to become a Junior Expert and to celebrate my first year, I got promoted to an Expert. FBS offers great opportunities for people who put in the effort and rewards it fairly.

The Expert role is very fitting for me. I am a naturally curious person, and the role allows me to kind of look into how things work and why things work the way they do. Sharing the knowledge gained along the way with the team feels fulfilling. And it is even cooler when you have an idea, you start working on that idea and then finally see that idea come to life.

I have got to work on a few projects so far and even have one underway at the moment. The loyalty system as a whole is quite complicated and of course the main focus is always making the customer’s journey as easy as possible and making them want to keep using our services. At the same time, we are constantly trying to find ways to better or simplify our daily tasks, keeping the team happy is just as important as keeping the customer happy.

I have worked in quite a few places and in a lot of different teams, at home and abroad and I can say that FBS is so far the best working team I have been in by a long shot. FBS also offers quite a flexible work schedule, it makes finding the balance between work and life so much easier. 

Jevgenia Katarina Razgonjajeva, Assistant Business Controller

In my current role as an Assistant Business Controller, I work in the Sales and Retail Business unit. If I need to describe my responsibilities briefly, I say that I’m kind of a connector between finance and stakeholders. I assist in various projects with financial metrics, statistics, and analysis, do financial forecasts, and help financial controllers close the month with the most accurate data.

Besides this role, I also work as a Qualtrics Superuser, helping to build surveys and analyze the results for different customer research projects.

What I enjoy most about my current role is the people. Before this, I worked mostly with numbers, but now my job is to find the story behind the numbers by communicating with different stakeholders. It feels good to know that my work is valuable to others.

To succeed in this role, my experience in my previous team helped me a lot. Without understanding accounting principles, working with systems, and most importantly the analytical skills I’ve developed, I wouldn’t be where I am now.

I really appreciate FBS for giving me the opportunity to grow and develop my skills in new roles. I love that I can work in the aviation sector here in Tartu while still operating on an international level. And of course, traveling is an undeniable advantage for someone who simply can’t live without it (yes, that’s me!). 

Madli Apsolon, Team Lead, Record to Report

Currently, I work as an R2R (Record to Report) team lead in the Business Services unit, where my main responsibilities include coordinating the team's daily work, monitoring and improving financial processes, ensuring quality, and collaborating closely with other departments. I am responsible for the accuracy and timeliness of reporting and actively contribute to the development and support of team members.

One project that stands out for me was the Trintech automation project, during which we implemented a new solution to automate Finnair’s accounting and account reconciliation processes. This project was special because it significantly reduced manual work and human errors, led to a noticeable increase in efficiency, and improved collaboration between different units. As a result, we achieved workload optimization equivalent to the contribution of three full-time employees.

In my current role, I’m most inspired by the opportunity to influence the bigger picture – not just how processes function, but also the development of the team and collaboration with other functions. This strategic dimension and the ability to create broader value motivate me every day.

My previous experience in understanding financial processes, analytical thinking, and project management provided a strong foundation for taking on the team lead role. Particularly useful were the skills related to ensuring data quality in the SAP system and implementing internal controls. Communication skills and the ability to work with different teams also helped me move forward – these have been key factors that enabled me to successfully transition into a leadership position.

What keeps me at FBS is primarily the supportive work environment, professional growth opportunities, and strong team spirit. I greatly value the company culture, which emphasizes collaboration, openness, and continuous development. The opportunity to be part of a bigger purpose and see the impact of my work at the organizational level is very important to me.